Terms And Conditions

IProtecting the individual's privacy on the Internet is crucial to the future of Internet-based business and the move toward a true Internet economy. We have created this Privacy Statement to demonstrate our firm commitment to the individual`s right to data protection and privacy. This Privacy Statement outlines how we handle information that can be used to directly or indirectly identify an individual ("Personal Data").

A. General Information
When does this Privacy Statement apply? This Privacy Statement applies to Personal Data that you provide to LUCY ENTERPRISE or which is derived from the Personal Data as outlined below. The use of and any information that is gathered by cookies or other web tracking technologies is subject to the disclosures and options by 3rd parties.

What does LUCY ENTERPRISE do with my Personal Data? LUCY ENTERPRISE will process the Personal Data provided hereunder only as set out in this Privacy Statement. Further information can be found in Sections B. and C. below. Where the processing of your Personal Data is based on a statutory permission, you can find information on which Personal Data LUCY ENTERPRISE is processing or using for which purposes in Section B below. Where consent for the processing of your Personal Data is required you can find further information in Section C. below.

Duration of processing of Personal Data. Where LUCY ENTERPRISE is processing and using your Personal Data as permitted by law (see B. below) or under your consent (see C. below), LUCY ENTERPRISE will store your Personal Data (i) only for as long as is required to fulfil the purposes set out below or (ii) until you object to LUCY ENTERPRISE’s use of your Personal Data (where LUCY ENTERPRISE has a legitimate interest in using your Personal Data), or (iii) until you withdraw your consent (where you consented to LUCY ENTERPRISE using your Personal Data). However, where LUCY ENTERPRISE is required by mandatory law to retain your Personal Data longer or where your Personal Data is required for LUCY ENTERPRISE to assert or defend against legal claims, LUCY ENTERPRISE will retain your Personal Data until the end of the relevant retention period or until the claims in question have been settled.

Why am I required to provide Personal Data? As a general principle, your granting of any consent and your provision of any Personal Data hereunder is entirely voluntary; there are generally no detrimental effects on you if you choose not to consent or to provide Personal Data. However, there are circumstances in which LUCY ENTERPRISE cannot take action without certain Personal Data, for example because this Personal Data is required to process your orders or provide you with access to a web offering or newsletter. In these cases, it will unfortunately not be possible for LUCY ENTERPRISE to provide you with what you request without the relevant Personal Data.

Data subjects’ rights. You can request from LUCY ENTERPRISE at any time information about which Personal Data LUCY ENTERPRISE processes about you and the correction or deletion of such Personal Data. Please note, however, that LUCY ENTERPRISE can delete your Personal Data only if there is no statutory obligation or prevailing right of LUCY ENTERPRISE to retain it. Kindly note that if you request that LUCY ENTERPRISE delete your Personal Data, you will not be able to continue to use any LUCY ENTERPRISE service that requires LUCY ENTERPRISE’s use of your Personal Data. If LUCY ENTERPRISE uses your Personal Data based on your consent or to perform a contract with you, you may further request from LUCY ENTERPRISE a copy of the Personal Data that you have provided to LUCY ENTERPRISE. In this case, please contact the email address below and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the Personal Data is to be sent to you or another recipient. LUCY ENTERPRISE will carefully consider your request and discuss with you how it can best fulfill it.

Furthermore, you can request from LUCY ENTERPRISE that LUCY ENTERPRISE restricts your Personal Data from any further processing in any of the following events: (i) you state that the Personal Data LUCY ENTERPRISE has about you is incorrect, (but only for as long as LUCY ENTERPRISE requires to check the accuracy of the relevant Personal Data), (ii) there is no legal basis for LUCY ENTERPRISE processing your Personal Data and you demand that LUCY ENTERPRISE restricts your Personal Data from further processing, (iii) LUCY ENTERPRISE no longer requires your Personal Data but you claim that you require LUCY ENTERPRISE to retain such data in order to claim or exercise legal rights or to defend against third party claims or (iv) in case you object to the processing of your Personal Data by LUCY ENTERPRISE (based on LUCY ENTERPRISE’s legitimate interest as further set out in B. below) for as long as it is required to review as to whether LUCY ENTERPRISE has a prevailing interest or legal obligation in processing your Personal Data.

Please direct any such request to info@lucyenterprise.com
Right to file a complaint. If you believe that LUCY ENTERPRISE is not processing your Personal Data in accordance with the requirements set out herein, you can at any time file a complaint and Lucy Enterprise will review it accordingly.

Use of this website by children. This website is not intended for anyone under the age of 16 years. If you are younger than 16, you may not register with or use this website.

Links to other websites. This website may contain links to foreign (meaning non-LUCY ENTERPRISE Group companies) websites. LUCY ENTERPRISE is not responsible for the privacy practices or the content of websites outside the LUCY ENTERPRISE Group of companies. Therefore, we recommend that you carefully read the privacy statements of such foreign sites.

B. Where LUCY ENTERPRISE uses My Personal Data based on the Law

In the following cases, LUCY ENTERPRISE is permitted to process your Personal Data under the applicable data protection law.

Providing the requested goods or services. If you order goods or services from LUCY ENTERPRISE, LUCY ENTERPRISE will use the Personal Data that you enter into the order or registration form (usually (a subset of) your name, (email) address, telephone number, company name and address, your job title and role and, if payment is to be made to LUCY ENTERPRISE, credit card number or bank details) only to process your order or to provide the requested goods or service. This may include taking the necessary steps prior to entering into the contract, responding to your related inquiries, and providing you with shipping and billing information and to process or provide customer feedback and support. This may also include conversation data that you may trigger via the online functionalities on LUCY ENTERPRISE.com or other local LUCY ENTERPRISE web presences, contact forms, emails, or telephone. In this Privacy Statement, “goods and services” includes (access to) LUCY ENTERPRISE’s web services, offerings, other content, non-marketing related newsletters, whitepapers, tutorials, trainings and events.

LUCY ENTERPRISE’s legitimate interest. Each of the use cases below constitutes a legitimate interest of LUCY ENTERPRISE to process or use your Personal Data. If you do not agree with this approach, you may object against LUCY ENTERPRISE’s processing or use of your Personal Data as set out below.

Creation of anonymized data sets. LUCY ENTERPRISE may anonymize Personal Data provided under this Privacy Statement to create anonymized data sets, which will then be used to improve its and its affiliates’ products and services.

In order to keep you up-to-date/request feedback. Within an existing business relationship between you and LUCY ENTERPRISE, LUCY ENTERPRISE may inform you, where permitted in accordance with local laws, about its products or services (including webinars, seminars or events) which are similar or relate to such products and services you have already purchased or used from LUCY ENTERPRISE. Furthermore, where you have attended a webinar, seminar or event of LUCY ENTERPRISE or purchased products or services from LUCY ENTERPRISE, LUCY ENTERPRISE may contact you for feedback regarding the improvement of the relevant webinar, seminar, event, product or service.

C. Where LUCY ENTERPRISE uses My Personal Data based on My Consent

In the following cases LUCY ENTERPRISE will only use your Personal Data as further detailed below after you have granted your prior consent into the relevant processing operations. If you re-open this Privacy Statement after you have initially one or more consents granted you will not only see the information related to the consents you have granted but the full privacy statement.

News about LUCY ENTERPRISE’s Products and Services. Subject to a respective provision and your consent, LUCY ENTERPRISE may use your name, email and postal address, telephone number, job title and basic information about your employer (name, address, and industry) as well as an interaction profile based on prior interactions with LUCY ENTERPRISE (prior purchases, participation in webinars, seminars, or events or the use of (web) services) in order to keep you up to date on the latest product announcements, software updates, software upgrades, special offers, and other information about LUCY ENTERPRISE’s software and services (including marketing-related newsletters) as well as events of LUCY ENTERPRISE and in order to display relevant content on LUCY ENTERPRISE’s websites. In connection with these marketing-related activities, LUCY ENTERPRISE may provide a hashed user ID to third party operated social networks or other web offerings (such as Twitter, LinkedIn, Facebook, Instagram or Google) where this information is then matched against the social networks’ data or the web offerings’ own data bases in order to display to you more relevant information.

Creating user profiles. LUCY ENTERPRISE offers you the option to use its web offerings including forums, and networks linked to this website that require you to register and create a user profile. User profiles provide the option to display personal information about you to other users, including but not limited to your name, photo, social media accounts, postal or email address, or both, telephone number, personal interests, skills, and basic information about your company.

These profiles may relate to a single web offering of LUCY ENTERPRISE or, if created in the LUCY ENTERPRISE Cloud Platform Identity Authentication Service, may also allow you to access other web offerings of LUCY ENTERPRISE or of other entities of the LUCY ENTERPRISE, or both (irrespective of any consent granted under the section “Forwarding your Personal Data to other LUCY ENTERPRISE.” below). It is, however, always your choice which of these additional web offerings you use and your Personal Data is only forwarded to them once you initially access them. Kindly note that without your consent for LUCY ENTERPRISE to create such user profiles LUCY ENTERPRISE will not be in a position to offer such services to you where your consent is a statutory requirement that LUCY ENTERPRISE can provide these services to you.

Within any web offering, beyond the mere provision of access your profile is used to personalize interaction with other users (for example, by way of messaging or follow functionality) and by LUCY ENTERPRISE to foster the quality of communication and collaboration through such offerings and for LUCY ENTERPRISE to provide gamification elements (gamification is the process of taking something that already exists, such as a website, an enterprise application, or an online community, and integrating game mechanics into it to motivate participation, engagement, and loyalty). To the greatest extent supported by the relevant web offering, you can use the functionality of the relevant web offering to determine which information you want to share.

Event profiling. If you register for an event, seminar, or webinar of LUCY ENTERPRISE, LUCY ENTERPRISE may share basic participant information (your name, company, and email address) with other participants of the same event, seminar, or webinar for the purpose of communication and the exchange of ideas.

Forwarding your Personal Data to other LUCY ENTERPRISE companies. LUCY ENTERPRISE may transfer your Personal Data to other entities in the LUCY ENTERPRISE Group. In such cases, these entities will then use the Personal Data for the same purposes and under the same conditions as outlined in this Section C. above.

Revocation of a consent granted hereunder. You may at any time withdraw a consent granted hereunder by sending an email to info@lucyenterprise.com. In case of withdrawal, LUCY ENTERPRISE will not process Personal Data subject to this consent any longer unless legally required to do so. In case LUCY ENTERPRISE is required to retain your Personal Data for legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on past processing of personal data by LUCY ENTERPRISE up to the point in time of your withdrawal. Furthermore, if your use of a LUCY ENTERPRISE offering requires your prior consent, LUCY ENTERPRISE will not be (any longer) able to provide the relevant service (or services, if you revoke the consent for LUCY ENTERPRISE to use your profile under the LUCY ENTERPRISE Cloud Platform Identity Authentication Service for multiple LUCY ENTERPRISE offerings), offer or event to you after your revocation.

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